Support
We're a small team and we read every message. Most replies go out within one business day.
Contact us
support@healthlens.ioTell us what device you're on (iPhone, iPad, or web), the iOS version, and what you were doing when the issue happened. A screenshot helps us a lot.
Frequently asked
How do I scan a product?
Open the Scan tab, point your camera at a product label, and tap the shutter. HealthLens identifies the product, pulls its ingredients, and rates it against your health profile.
The scan failed or said the photo is unusable.
Get within 6–12 inches of the product so the label is readable, hold steady until the image is sharp, and try one product at a time. Avoid whole-shelf shots and heavy glare.
Why was my photo flagged as 'too many products'?
HealthLens reads label text, so it needs 1–3 products in the frame. If you photograph an entire shelf or aisle, the labels are too small to identify reliably and we ask you to reshoot closer.
How do I cancel my Pro subscription?
Subscriptions are managed by the App Store. On your iPhone or iPad, open Settings → tap your name → Subscriptions → HealthLens → Cancel Subscription. Your Pro access continues until the end of the billing period.
How do I restore my Pro subscription on a new device?
Sign in with the same Apple ID, open the Pricing screen inside HealthLens, and tap 'Restore purchases'. Your Pro entitlement will sync within a few seconds.
How do I change my health profile or family profiles?
Tap Profile in the bottom navigation. Edit your allergies, dietary restrictions, and conditions there. Family profiles are managed under Profile → Family.
How do I delete my account or my data?
Email support@healthlens.io from the address tied to your account and we'll permanently delete your account, scan history, profiles, and uploads within 7 days. You can also delete your account from Profile → Account → Delete account.
Is HealthLens medical advice?
No. HealthLens is informational only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a licensed clinician for medical questions and never disregard professional advice based on a HealthLens score.
What data do you collect and where does it go?
We collect the data described in our Privacy Policy. Product photos and ingredient text are sent to Anthropic for AI analysis. We do not sell your data.